MOSCOW (MRC) -- ARLANXEO, a leading synthetic elastomers company, has launched its Keltan KSA Self-Service platform to serve its customers 24 hours a day, 7 days a week, as per the company's press release.
In 2018 ARLANXEO signed an agreement with Saudi Aramco to market and sell its share of Ethylene Propylene Diene rubbers (EPDM) produced in its Petro Rabigh joint-venture plant. These new EPDM grades are marketed and sold by ARLANXEO under its own Keltan trademark with the extension KSA, standing for the Kingdom of Saudi Arabia.
This innovative online platform offers customers full-control and direct interaction, at their own convenience from any location in the world. They will be able to retrieve technical information of the Keltan KSA grades as well as product safety, quality and regulatory documentation. Furthermore, Keltan KSA customers will be able to request for product samples and place orders on the web shop, which will be trackable in real-time in Self-Service.
Customer-centric and user-friendly, this platform also contains a secure complaints’ management system to communicate with our customers on their needs and strive for improvement.
"By launching Self-Service, we are creating a new way for customers to interact with our products, our services and us. We emphasize the commitment of the Keltan KSA Team to offer efficient EPDM solutions to our international customers", explained Jasvinder Kaur, Head of Keltan KSA.
As MRC informed before, in September 2017, Arlanxeo announced the expansion of applications development capability for adhesive production and testing by continually improving its methods, among other means. Current innovations in this area include endurance tests, so-called tensile tests, as well as different procedures for the production of adhesives and for the determination of the processing time. With these new application technologies, Arlanxeo can now support its customers with technical challenges in an even better, more efficient manner.
Arlanxeo was established in April 2016 as a joint venture of Lanxess - a world-leading specialty chemicals company based in Cologne, Germany - and Saudi Aramco - a major global energy and chemicals enterprise headquartered in Dhahran, Saudi Arabia. The two partners each hold a 50-percent interest in the joint venture. The business operations of ARLANXEO are assigned to the High Performance Elastomers and Tire & Specialty Rubbers business units.
MRC